Rexford Floor Solutions — FAQs

Showing all FAQs.

Q What services does Rexford Floor Solutions provide?
We specialize in marble and natural stone polishing, tile and grout cleaning, grout color sealing and recoloring, concrete cleaning and polishing, wood floor cleaning, carpet cleaning, and shower restoration. We serve luxury homes and high-rise buildings with professional, quiet equipment designed for premium interiors.
Q Do you offer a guarantee?
Yes. We stand behind our workmanship. If you’re not satisfied with the finish or cleanliness we deliver, contact us within 7 days and we’ll make it right. For sealers and color seal work, we provide care guidelines and offer maintenance options to keep surfaces looking new.
Q How do you price projects?
Pricing is based on surface type, square footage, condition, accessibility, and any repairs or color sealing required. After a brief walkthrough or photos with measurements, we’ll provide a written estimate with line items for each area so you can prioritize what matters most.
Q How long does marble polishing take and how shiny will it be?
Most kitchens, great rooms, or primary suites can be polished in a day. We use diamond honing and multi-step polishing to reach the gloss level you choose, from a soft satin to a high mirror finish. We’ll do a small test first so you can approve the sheen before we proceed.
Q What about noise and dust in high-rises?
We use water-fed, HEPA-filtered, and quiet, night-friendly equipment. Floors are kept wet during honing to minimize dust, and work zones are protected with masking and drop cloths. We coordinate with building rules for freight elevators, parking, and quiet hours.
Q How long do sealers and grout color seal last?
Penetrating sealers typically last 1–3 years on high-traffic areas and longer on walls and low-traffic rooms. Color sealing grout can last many years with proper care. We’ll give you a maintenance guide and recommended cleaners that protect the finish and avoid residue.
Q Is there anything I should do before the appointment?
Please pick up small items and clear surfaces we’ll be working on. We move lightweight furniture when needed and use protective pads under anything that stays in place. Pets should be kept out of work areas until floors are fully dry and safe to walk on.
Q How soon can we walk on the floors?
Polished stone can be walked on almost immediately with clean, soft-soled shoes. After sealing or color sealing, we recommend light traffic after 2–4 hours and normal use after 12–24 hours so the chemistry can fully set. We’ll leave shoe covers for your convenience.
Q What cleaners should we use after the service?
Use pH-neutral cleaners designed for stone or tile. Avoid vinegar, bleach, and harsh degreasers that can etch stone or strip sealers. For daily dust control, use microfiber pads. We can set you up with a simple product list and an easy maintenance routine.
Q Are you insured and do you background-check technicians?
Absolutely. Rexford Floor Solutions is fully insured, and our technicians are trained, uniformed, and screened. We protect your home with corner guards, mats, and wall-safe tape, and we photograph work areas before and after for quality control.
the rexford guarantee
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